Financial Vulnerability Charter – A safe pair of hands
Castle Financial Advice is pleased to announce its commitment to the Financial Vulnerability Charter to help promote the fair treatment of clients who may find themselves in a vulnerable situation.
The Financial Vulnerability Taskforce https://www.fvtaskforce.com/ is a newly created independent representative body covering the Personal Finance Sector. Its ultimate purpose is to promote greater UNDERSTANDING, encourage appropriate BEHAVIOURS and establish GOOD PRACTICE in respect of consumer vulnerability.
The nine commitments in the Financial Vulnerability Charter consumer guide
We are committed to abide by the nine commitments of the charter as outlined in the consumer guide
- Making advice easier to understand
- Placing your interests above all else
- Understanding how your circumstances might make you vulnerable
- Not making assumptions about you
- Not labelling you
- Dealing with you sensitively
- Adapting processes and maintaining your confidentiality
- Ensuring staff are knowledgeable and appropriately trained
- Taking appropriate action if you are in harm’s way
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